Return policy
Go wild as you try to style a new outfit with a new item you've just purchased from us! We just ask that you keep it clean while you decide whether you like the item or not. Try it on. Sleep in it. Live with it. Just be sure it appears to be in the original condition if you decide not to purchase the item. 

We'd give you until the end of time to return items if we could. We just aren't there yet. What we can do is give you 30 days. Sound fair?
We'll still take your item if you decide you don't want it on day 30. If you're not sure if,  'because it will take 3 days to get there does it fall outside of 30 days if I send it on day 30? hmmm' We'll take it. As long as the item is clean, resellable, in the original packaging, and the tags are NOT removed it's smooth sailing to your refund. 

We reserve the right to reject a refund if you return an item that's not resellable. We also reserve the right to charge you in the form of payment for shipping costs in the event that we have to reship to you a non-resellable item, or if you do not agree to these terms we will keep the item; this only sounds bad if you attempt to take advantage of us, otherwise returning is easy-peasy --   be sweet to us and we'll be sweeter to you.

Please note that payments and refunds are subject to neccessary processing fees in accordance to Square payment processing fee rates. Due to this refunds may or may not be less than the original payment; yet, we will still do our best to return the most relative amount paid for your product.

How to return
We'll try to provide you with a return label so that you can just slap it on the package the item arrived in and drop it in the mailbox and await for it to arrive back to us. It's really that simple. Once it arrives we'll notify you of the arrival and we'll begin going through our inspection to ensure that the item is refundable, if so, we'll issue a refund right away! The time a refund may take may vary depending on our payment solutions provider but the wait shouldn't be longer than 10 business days. We urge that you return the package with tracking so that you can be sure that the item gets delivered to us. We are not responsible for any items that were lost in the mail. If we lose your item then we'll make it up to you and refund you anyway because you did your part!

How will I get my refund?
 It's your hard earned money and we'll do our best to not lock you in to store credit. We use Square to process payments, so refunds will go back in the form of original payment.

Is a reciept required?
Since we are a small business, yes, some form of proof of purchase is required. Minimally, you will need the transaction ID, which we will provide to you in an email upon completion of your order.
We'll usually email you a recipet so you won't need to worry about keeping up with it, unless you delete it. Also, if your product has a skew number that we've provided then even without a proof of purchase as long as you can verify certain information we will be able to issue a refund. We may still  be able to provide a refund in the event of a missing receipt.

Do you take everything back?
No, we will not take back any hygiene products that have been used or unpackaged. We will also not take back any undergarments that are not in their original package simply due to sanitary reasons. We won't take back any items that have been damaged through wear and tear prior to return such as: sweat stains, food stains, other fluids bodily or non-bodily, alterations, etc. Any item that is not in visibile resale condition is subject to being rejected for refund. This does not include the need to try an item to ensure a proper fit, please be sure to keep all tags attached. Once you remove the tags consider the item 'purchased.'  A refund outside of the 30 day window is at our sole-discretion to accept or decline on a case-by-case basis. 

One thing for you to consider... if we sell you a consumable product deoderant, toothpaste, etc. and you find that it's completely dissatisfying to you, keep it. We'll refund you. 

Do you take checks?
As an online vendor, we do not take checks.

How to Exchange
We will send you a slip that allows you write in what you'd like to exchange your item for. If the item is more expensive we will charge you the difference. If the item is cheaper we will refund you the difference. You'll simply include the slip inside of the packaging you mail to us with the original item and presto nesto! You've got an exchange in the works. We will further notify you upon the items arrival. As with a regualr return we suggest that you track your package to ensure that it arrives to us. We are otherwise not responsible for any items lost in the mail whil in-transit to us. 

We will also do our best to accomodate you from an exchange to a return.

Last Update June, 6, 2021

INTRODUCTION
LAVEL brand of Mode's, LLC  (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thelavel.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:Personal DataPersonally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with thelavel.com or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site. 
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. 
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information may or may not be stored by our payment processor (Square), Square, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Geo-Location Information. 
We may request access or permission to and track location-based information from your mobile device, while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. 
We may request access or permission to certain features from your mobile device, including your mobile device’s [calendar, camera, contacts, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. 
We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
Push Notifications.
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to: promotions.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Site.

DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site , those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. 
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the  Network Advertising Initiative Opt-Out Tool or  Digital Advertising Alliance Opt-Out Tool

THIRD-PARTY WEBSITES
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:Logging into your account settings and updating your account
Contacting us using the contact information provided below
Other
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. 
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:Noting your preferences at the time you register your account with the Site.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Modes,LLC
P.O Box 668,
Houston, Texas, 77002

Or,
Call us at 832-225-8007
Email: CustomerSupport@thelavel.com